HOW TO SAY IT:PERFORMANCE REVIEWS - Penguin USA

A PRACTICAL, STEP-BY-STEP GUIDE FOR ANYONE WHO GIVES OR RECEIVES PERFORMANCE REVIEWS This useful and encouraging guide shows how performance reviews can be transformed from a perfunctory and stressful corporate ritual into a powerful, positive, and effective tool for both employers and employees. Management consultants Meryl Runion and Janelle Brittain, who have coached thousands successfully through the process, cover the essentials, including: * Five simple, essential steps for mastering every performance review* What to say- and what not to say * Hundreds of useful phrases organised by topic * Common pitfalls and how to steer clear of them * How to master the art of body language and verbal tone * Real- life success stories to emulate (and blunders to avoid) * How to make performance reviews a seamless part of TIPS: a Totally integrated performance system. This guide will change not only what you say, but how to think about what you say to turn the review into a positive, motivating experience that produces real behaviour change.